Which of the following would NOT be included in a patient’s statement?

In a patient's statement, elements such as the patient's current balance, payment history, and details of services rendered are typically included to provide a financial overview of the patient's account. The current balance helps the patient understand what they owe at a glance. The payment history records past transactions, which is important for transparency and understanding how the account status has changed over time. The details of services rendered offer clarity regarding the specific medical services that were provided, how they are billed, and any related charges.

However, the provider's personal notes are not included in a patient’s statement. Such notes may contain private observations or comments that are irrelevant to the financial transaction or the patient's account status. This information is generally kept in the patient’s medical record, which is separate from billing statements. Hence, it is not appropriate or standard practice to incorporate personal notes from the provider into a statement intended for billing purposes.