Which of the following is NOT typically a job function of a collections specialist?

The role of a collections specialist primarily focuses on managing outstanding accounts, which involves interacting with patients to collect payments, auditing records to ensure accuracy in billing, and negotiating payment plans or settlements for any debts incurred. These activities require specialized skills in communication, negotiation, and knowledge of financial regulations related to healthcare.

Implementing billing software, however, is generally not within the remit of a collections specialist. This task is typically associated with the responsibilities of IT personnel or billing administrators who handle the technological aspects of medical billing. They are responsible for selecting, installing, and managing software systems to ensure that billing processes run smoothly and effectively. This is more about IT and systems management rather than collections and payment recovery, which is the primary focus of a collections specialist's job functions.