Which of the following are typical statements patients might use to respond during collection calls?

The statement, "I can pay the bill at the end of the month," reflects a typical and constructive response from patients during collection calls. It indicates that the patient acknowledges the debt and is willing to fulfill their financial obligation, albeit at a later date. This type of response is important for medical coders and billers to recognize because it demonstrates a willingness to cooperate and can be the basis for setting up a future payment plan that accommodates the patient's financial situation.

Recognizing constructive responses is crucial for effective communication in medical billing. This approach allows the billing specialists to work with patients to find solutions for repayment, ensuring that the practice receives the payments due while considering the patient's circumstances.

Other statements, while they may also be heard, may reflect confusion, refusal, or denial about the bill, which leads to different approaches in collection strategies. Understanding these different types of responses is important in developing a tailored approach when conducting collections.