When making a collection call, what is an acceptable practice regarding phone calls to patients?

When making a collection call, it is crucial to follow regulations and maintain professional conduct to respect the rights and privacy of patients. Calling before 8 am or after 9 pm can violate the Fair Debt Collection Practices Act (FDCPA) and various state laws that protect consumers from being contacted during unreasonable hours. By adhering to these time restrictions, the practice demonstrates consideration for the patient's time and well-being, which is essential for maintaining a positive relationship and ensuring compliance with legal standards.

Other options do not reflect acceptable practices. Calling multiple times a day may lead to harassment, using harsh language is unprofessional and could damage relationships, and only leaving voicemails misses the opportunity to resolve the matter directly through conversation. Overall, option B is the most appropriate and legally compliant choice when conducting collection calls.