What is a typical duty of a collections manager in a medical office?

A typical duty of a collections manager in a medical office involves creating and implementing collections policies. This role is crucial as it ensures that the medical office establishes clear guidelines and procedures for collecting payments from patients and insurance companies. By developing these policies, the collections manager helps outline the steps to be taken when payments are due, how to follow up on unpaid bills, and the overall approach to patient accounts receivable management.

Creating collections policies also includes setting goals and strategies for the collections process, training staff on these policies, and analyzing data to measure effectiveness. This ensures that the medical office maintains healthy cash flow while also fostering good relationships with patients by handling debts professionally and according to established protocols.

Other roles, such as preparing medical records, scheduling patient appointments, and coordinating health insurance payments, while essential in the medical office, do not specifically align with the functions of a collections manager. These tasks fall under different job descriptions and responsibilities that support patient care and billing but do not primarily focus on the management of collections and outstanding accounts.